Frequently Asked Questions (FAQs)

1. Q - Can I use mango butter for my hair?

A – Yes. The mango butter is ideal for those who wish to avoid using shea-based or coconut-oil based products since both ingredients are not included in their formulation. 

2. Q - Are these products safe to be used for toddlers/babies hair and skin? 

A- While we have not conducted skin-testing for our products, some of our products have been used safely on toddlers’ hair, not babies and there have not been any complaints so far. We cannot provide any safety recommendations; however, all our ingredients are naturally sourced, and we follow strict cleaning protocols to ensure that we bring you quality products. 

3. Q - Are your products tested on animals?

A- No

4. Q - Are your products certified by the FDA?

A – Not at this point, but we will look into this in the future.

5. Q - If my product arrives and it’s damaged, can I return it for a refund?

A – Yes. We ship all products in insulated bags and especially over the summertime, wrap them as tightly as possible to prevent sun damage eg. Melting during hot temperatures. However, with all these precautions, should the product arrive damaged, be sure to reach out to us and we will send a replacement after answering a few questions and providing some visuals for our verification.

6. Q - What if I develop an allergy to any of your products.

A – Let us know immediately. We haven't received any such complaints so far but we understand that different skin types have different levels of sensitivity. Reach out to us about which product specifically caused it. We will investigate what the potential cause might be and also provide a full refund for your purchase. 

7. Q - If I would like to donate to your social outreach activities, how can I do that and how do I know my money is being put towards what you promised. 

A – At this time, we haven’t set up a bank account for donations for our social outreach initiatives for The Forson Foundation. We intend to fund these initiatives from our personal finances in the interim as we work towards registering our foundation. Check out our “Coordinator's corner’s” updates on these and there will soon be opportunities to support these initiatives. As permitted, we will share stories of those who are able to benefit from these initiatives as well as provide updates of these initiatives so you can be aware of how your funds are being used for a worthy cause. Our hearts are genuinely thankful for any support you can give towards these initiatives once these accounts are set up for donations.